3 Hour Play Session - Weekday

Cancellation Policy

Candyland Play Village understands that sometimes plans change and that it may become necessary to amend or cancel your booking. Our refund and cancellation policy details any cancellation fees that may be due and payable or if any refunds would be due. Our refund and cancellations policy applies to all of our bookings. Soft Play Bookings:  All tickets purchased are non-refundable  Amendments for pre-booked tickets can be made with a minimum of 48 hrs prior to the start time of the original pre-booked play session. Bookings transferred within the minimum of our 48hr notification policy can transfer and re-book a play session within 2 months of the transfer date. Parties: Our deposits for party bookings are non-refundable under any circumstances. On booking a childrens party package with us at Candyland Play Village you have the right to cancel and receive any additional payments you have made (excluding deposit) back within 14 days of making your booking if cancellation is given 1 month before the date of event. If you wish to amend the children's party package this must be done with a minimum of 7 days’ notice and is subject to availability. Cancellation by the Customer All cancellations must be made via email during normal office hours of 9am to 5pm. Cancellations cannot be taken by voicemail, text, or any other methods. Any email received after office hours will be deemed as received on the following working day. The following charges will apply to all bookings which are cancelled by the customer: Cancellation for all party package bookings. -Cancellation on the day - 100% - Cancellation less than 7 days before event – 50% - Cancellation 1 month before event – Deposit kept, no additional payments needed. Cancellation for all soft play bookings.  Cancellation on the day - 100%  Cancellation the day before - 100%  Cancellation 2 days before or earlier – 100%, but maybe transferred provided 48hrs notice is given Cancellation by Candyland Play Village It is very rare for us to have to cancel a booking, but sometimes we are forced to due to circumstances that are beyond our control. For cancellation due to reasons beyond our control (except for weather please see below) a full refund of any monies paid including any booking fee will be provided. Force Majeure Candyland Play Village will not be liable for any failure or delay in our obligations where that failure or delay is from a cause is beyond our reas

Contact Details

• 2a Birmingham Road, Alvechurch, Birmingham B48 7TA, England, UK

  candyland.playvillage@gmail.com